Support
Answers to common questions, plus a direct line to our team. We typically respond within 24 hours.
Frequently asked questions
How do I install the widget on my site?
Head to your dashboard and open the Install step -- we detect your platform (WordPress, Shopify, Wix, and more) automatically and give you the right install path: a plugin, a one-click app install, or a single script tag for custom sites. Most installs take under two minutes and the widget goes live instantly, no site rebuild required.
How does billing work?
You can view your current plan, usage, and invoices from Account settings in your dashboard. Plan changes take effect immediately and are prorated. If you need a receipt or have a billing question we can't answer in-app, use the form below.
The voice or chat assistant gave a wrong answer -- what do I do?
Your assistant answers from the knowledge base we build by scanning your site. If something is outdated or missing, open Review Knowledge Base in your dashboard to edit or add content directly -- changes apply to new conversations immediately.
I signed up but never got a login link or confirmation email.
Check your spam folder first -- sign-in links can occasionally land there. Links expire after 10 minutes for security, so request a fresh one if it's been a while. Still nothing? Email us at the address below and we'll sort it out.